Nestlight Support
For help, feedback, or a privacy request, email contact@nestlight.app. Include the device model, iOS version, and what you expected to happen. Never send your pairing code, authentication token, or private photos by email.
Quick help
My partner and I can't pair
Generate a fresh code and enter it before it expires. Confirm both phones have an internet connection and are using the latest Nestlight build. Pairing codes are temporary and can only be used once.
A widget is showing old information
Open Nestlight once, confirm the relevant information is current in the app, and verify Background App Refresh and notifications are allowed. iOS controls widget refresh timing, so a widget can update later than the app. See the distance-widget troubleshooting guide.
Distance isn't appearing
Both partners must enable location sharing and grant the requested iOS location permission. Nestlight never shows either person's map position. Distance is available in Home Screen and Lock Screen widget styles.
Premium isn't showing for both partners
Only one partner needs to subscribe. Open Nestlight on the purchasing phone, confirm both phones are still paired, then use Restore purchases from the paywall if needed. Subscription management and cancellation happen through Apple.
How do I unpair or delete my account?
Open Nestlight Settings. Choose Unpair to dissolve the shared couple space, or Delete my account for full account deletion. Neither action requires your partner's approval. Saving a keepsake first is optional.
Purchases
Weekly and yearly subscriptions unlock the same Premium features for both paired partners. Trials and renewals are handled by Apple. You can manage your subscription from your Apple account. Nestlight cannot issue App Store refunds directly.
Privacy and terms
Read the Nestlight Privacy Policy and Apple Standard Terms of Use.